Smart Tag for Paper Works
The stamped impression looks very faint. Does that matter?
The ink used in the stamp is a custom formulation designed for minimal impact and archival quality. It's also deliberately very low contrast and uses carbon pigments for archival purposes. This means that on some paper stocks (especially grey stock) the stamp pattern may be difficult to see – this does not compromise the security aspects in any way but see 'Recommended Materials' for further information. Alternatively, your stamp pad may need replacing. You can perform a test stamp by stamping a blank sheet of white paper as follows.
1. Place the stamp on the paper, depress and release the stamp several times but without actually stamping the paper. This helps to disperse ink in the pad and ensure even distribution over the stamp pattern.
2. Stamp the paper. Is the pattern evenly printed, or are there faded areas? If there are faded areas, your pad may need replacing or (rarely) your stamp may be worn. See 'How do I get a new stamp and/or ink pad?' below.
How do I get a new stamp and/or ink pad?
We're going to include a direct link on the site for replacement orders, but in the meantime if you lose or damage your stamp, or if your ink pad needs replacing you can order one by email and we'll replace within three working days. To order a replacement, write to us at email@example.com or call us on +44 (0)20 3393 6904.
I've lost an applicator!
The applicator is of no use to anyone who does not have access to your account, but for best practise please contact us at firstname.lastname@example.org and we will deactivate the applicator and its tag on our systems.
Oh no! I moved the applicator when applying the tag and now it's only half covering the stamp impression!
Don't worry, although the effect may be less than visually perfect, the security is in no way compromised. Remember always to keep the applicator steady during use or, if you have to move it, use the little chevrons visible after removing the stencil to realign the applicator before applying the tag.
I've stamped the artwork and folded over the tag tab, but there's no tag on the artwork
Some paper stocks do not bond well to the archival adhesive used in the tags (see 'Recommended Materials'). It's possible that the tag has therefore not transferred from the applicator to the artwork. In this case, the tag will still be visible (recognisable by its printed 5-digit tag code) on the applicator. We're constantly testing new paper stocks: please email our production department at email@example.com and we'll be happy to help. We may also use your input to update our 'Recommended Materials' list so if you can specify the paper stock you are using, that would be very helpful for us and other users.
Help I've lost my stamp!
See 'How do I get a new stamp and/or ink pad?'.
I've stamped the artwork and folded over the tag tab and then lifted off the applicator, but the tag is only half stuck on.
If the tag has only partially adhered, you should be able to smooth it into place with your finger. This is good practise in any event to ensure a good bond between the tag and the paper stock.
It's also the case that some paper stocks bond less efficiently than others to the archival adhesive used in the tags (see 'Recommended Materials'). We're constantly testing new paper stocks: please email our production department at firstname.lastname@example.org and we'll be happy to help. We may also use your input to update our 'Recommended Materials' list so if you can specify the paper stock you are using, that would be very helpful for us and other users.
What do I do with the applicator after applying a tag?
For best practise, you should destroy the stencil element after use. The remainder of the applicator should be stored safely (especially if you have made notes on it) or destroyed after use.
I pulled off the release tab to reveal the tag before applying it and the whole tag detached.
The adhesive that holds the tag in the applicator has been very precisely specified to ensure tag release under most conditions (temperature, shelf life, etc). If you've been unlucky enough to experience this (or any other product defect), we'll be happy to arrange for a replacement. Contact us at email@example.com and we will get straight back to you.
How do I know the tag won't damage my artwork?
Our tags are designed to be used safely with papers commonly used for artworks (see 'Recommended Materials') and we consult with conservators, printers, chemists and artists on all aspects of tag development. This relates particularly to risks associated with ink penetration, adhesive performance, compatibility with conservation best practise, and ageing.
Tagsmart tags use special paper that combines stability and strength with softness and translucence. The adhesive used to adhere the tag to the artwork is an ageing-resistant, non-yellowing, permanently elastic and buffered acrylic adhesive that ensures a slight alkaline Ph value. This avoids damage to the stock but also has sufficient buffer capacity to prevent acid decay. Ageing resistance has been certified by the Papiertechnische Stiftung in Munich, Germany.
The stamping ink is a proprietary archival acid-free carbon-based formula that's been carefully designed to minimise penetration and be colourfast for at least 200 years under normal conditions. For the record, we are also submitting this formula for certification - the process takes some time and we'll update you as soon as certification is confirmed.
Help! I used the stamp the wrong way up and there's no ink transferred to the artwork!
No problem, just turn it round the right way (make sure the T logo on top is the right way up, with the C on the top left) and, with the stencil in place, stamp again.
Help! I forgot to remove the stencil and the tag is now applied to the stencil!
As with any problem in using our product, get in touch at firstname.lastname@example.org and we'll see what we can do to help. To cover handling costs and security, there is a small charge involved to issue a replacement tag and update the system to ensure the previous tag is deactivated and the new one associated with your artwork.